Skills & Competencies for Counter Attendant

Counter Attendant job profile

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JOB SUMMARY for Counter Attendant

Responds and attends to patron requests.

JOB RESPONSIBILITIES for Counter Attendant

Responsible for various attendant duties including making sandwiches and placing food in display cases. Has knowledge of proper food handling procedures and government regulations regarding the food code.

Counter Attendant SALARY RANGE

BASE 50%
$31,975
TOTAL 50%
$31,975
Job Level
A01
Job Code
HS08000003
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Counter Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Counter Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Counter Attendant

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -1
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Describes the significance of following industry codes and the repercussions if ignored.
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Level 2 Behaviors
(Light Experience)
Identifies risks to food safety and selects necessary preventive actions.
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Level 3 Behaviors
(Moderate Experience)
Communicates the importance of accurately labeling nutrition facts, ingredient lists, and allergy declarations to staff.
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Level 4 Behaviors
(Extensive Experience)
Directs staff training updates to ensure the inclusion of new food code provisions and guidelines.
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Level 5 Behaviors
(Mastery)
Fosters working relationships with FDA agencies, industry stakeholders, and public health organizations.
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2 Industry Competency – Food Quality Assurance
Proficiency Level -1
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Explains the role of industry regulations when designing a quality control plan.
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Level 2 Behaviors
(Light Experience)
Follows established sampling plans, testing procedures, and record-keeping guidelines when assessing food quality.
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Level 3 Behaviors
(Moderate Experience)
Completes hazard analyses to determine potential food safety risks, including biological, physical, and allergenic.
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Level 4 Behaviors
(Extensive Experience)
Conducts training sessions and workshops to educate employees on food quality standards, procedures, and best practices.
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Level 5 Behaviors
(Mastery)
Establishes our organization's benchmarks, measures, and approaches for handling food product quality.
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3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

1 general skill or competency (Job family competency) for Counter Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Defines the best practices and principles in customer engagement and how they can be applied.
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Level 2 Behaviors
(Light Experience)
Applies personalization techniques during customer interactions to enhance satisfaction and loyalty.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with various teams in implementing new customer engagement campaigns and promotions.
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Level 4 Behaviors
(Extensive Experience)
Implements loyalty programs or personalized communication campaigns to improve customer retention and sales.
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Level 5 Behaviors
(Mastery)
Designs customer journey maps to optimize touchpoints for an effective and personalized customer experience.
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3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Counter Attendant

1 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Collects and summarizes information and marketing materials for R&D purposes.
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Level 2 Behaviors
(Light Experience)
Discusses the potential profitability of a proposed new product.
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Level 3 Behaviors
(Moderate Experience)
Evaluates our business’s P/S costs and prices, and market positioning.
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Level 4 Behaviors
(Extensive Experience)
Establishes related procedures for product design, development and delivery time limits.
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Level 5 Behaviors
(Mastery)
Describes the planned launch of superior products and services to stakeholders to promote enthusiasm and support.
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2 Core Competencies – Service Excellence
Proficiency Level -1
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Emphasizes the importance and value of providing excellent service.
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Level 2 Behaviors
(Light Experience)
Directs customers to the appropriate team or department if predicament cannot be immediately resolved.
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Level 3 Behaviors
(Moderate Experience)
Contributes to a service recovery program to rectify the situation and regain the client's trust.
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Level 4 Behaviors
(Extensive Experience)
Anticipates clients' needs and fulfills them in advance.
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Level 5 Behaviors
(Mastery)
Champions a customer-centric, service excellence culture.
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3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

Summary of Counter Attendant skills and competencies

There are 8 hard skills for Counter Attendant, FDA Food Code Compliance, Food Quality Assurance, Food Handling and Storage, etc.
1 general skills for Counter Attendant, Customer Engagement.
8 soft skills for Counter Attendant, Products And Services, Service Excellence, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Counter Attendant, he or she needs to be proficient in Products And Services, be proficient in Service Excellence, and be proficient in Attention to Detail.

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